Front Office Manager (m/w/d)

The Naundrups Hof has been a restaurant with traditional Westphalian and Münsterland cuisine since 1962, which has changed and developed over the decades. So this year too! Towards the end of the year we will open our new country hotel and thus expand our team.

We offer:

  • A secure job in a family company
  • Excellent opportunities for advancement within the hotel group of the shareholders
  • A reasonable compensation package with social benefits
  • Training and advanced training
  • The opportunity to participate in the company’s success
  • Independent and responsible work
  • Wide range of tasks and space for new ideas
  • Small, but highly motivated and cordial team

Your area of ​​responsibility includes:

  • Professional guest care from check-in to check-out of the guest at the front office (including wellness area and external visitors)
  • Competent contact person for all customers in all questions regarding the hotel and its processes as well as beyond the hotel and region (cultural institutions, directions, doctors, signposting, etc.)
  • Switchboard (standardized announcement with naming of names; do not let the bell ring more than 3 times; quick switching – no long queues
  • Acceptance and processing of reservation requests (accommodation, catering, events, wellness & fitness)
  • Regular system maintenance (hotel management system, channel manager, website, etc.) – in close coordination with the hotel management
  • Coordination and collaboration with the housekeeper
  • Coordination of local marketing and event activities in coordination with the hotel management and – if necessary – the shareholders’ headquarters in Frankfurt am Main
  • Rapid, professional processing of guest requests, but always individually
  • Friendly, confident and calm demeanor
  • Organized and responsible work
  • Special care in accounting and all monetary transactions
  • Objective handling of guest complaints and guest feedback
  • If necessary: ​​Support of the hotel management in the day-to-day operation in the event of bottlenecks
  • Friendly and courteous behavior towards the guests and employees of the house

Your profile in detail:

  • You have completed training in the subject and / or have sufficient work experience in the front office in the hotel industry
  • You have a high level of service awareness and are guest-oriented
  • You have a high degree of flexibility and resilience
  • Your way of working is characterized by a high degree of independence, initiative and attention to detail
  • You will feel confident and comfortable communicating in different languages ​​- in German, ideally also in English
  • You have a high level of team spirit and enjoy your job Flexibility and resilience

Have we piqued your interest?

Then send us your application stating your salary expectations and your next possible starting date by email (info@naundrupshof.com)

Starting time: December

Naundrups Hof
Lange OHG
Dülmener Str. 24
59348 Ludinghausen

 

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